Tag: online

VetSource – What’s that?

cat_fluffy_box_66380_1920x1200-700x437We all know that life can be chaotic at times. How often do you find yourself looking online to order something simply because you do not have the time to go to the store in person? There’s almost an online store for everything you could ever need nowadays. The same goes for your pet’s food, treats, toys, & even their prescriptions.

There are numerous places that you can order your pet’s supplies online, 1800PetMeds, chewy.com, even Amazon! While this is great & more than convenient, things get a little murky when it comes to prescription drugs, preventatives, & diets.

Given the growing impact that online pharmacies have had, it is our duty as your pet’s veterinarians to offer a safe place for you to order your pet’s prescriptions through. That’s where VetSource comes in.


What is VetSource?

VetSource is the only industry-approved home delivery provider for your pet’s medications, foods, & other products. Their items come directly from the manufacturers, so you know exactly where your products have come from. While this may not be important for something like clothes or shoes that you’ve ordered online, it is absolutely crucial when it comes to prescriptions.

“Out of almost 12,000 websites that NABP (National Association of Boards of Pharmacy) reviewed, more than 95% of them operate out of compliance with pharmacy laws and practice standards that protect the public health.”

When ordering from other places, the manufacturer cannot guarantee the authenticity of the product, that it was stored or handled properly, etc. So if there ends up being an issue with the product, the manufacturer isn’t able to help unless it was purchased through an authorized retailer. You’re then at the mercy of that site’s customer service department. This goes for human medications as well, not just pet products.

More options = Better medicine

While the safety of your pets is the primary reason we’ve decided to have a VetSource pharmacy, the wide array of available products was a close second. In clinic, we’re limited to what we can physically carry. If we decided to carry every brand of heartworm prevention there was, there would be no room for anything else in the clinic! But with VetSource, we’re able to offer medications, diets, preventatives, & other products that we would not be able to offer to you otherwise. We are also able to offer a wider variety of sizes on some products. Overall, this allows us to practice the best medicine that we can for your beloved pets.

All orders that contain a prescription item comes to us to approve before VetSource will ship it. This is to ensure that all of the information is correct: The product, size, quantity,  dosing instructions, & so on. This allows for us to approve a set number of refills for the item as well. Once we’ve approved it on our end, VetSource gets the green light to charge your card & ship out your items! You’re not charged until your item ships.

7820ae20aa9718218479f4e71147f410But wait, there’s more!

VetSource is able to offer discounts directly from the manufacturers. You can still receive rebates on your purchases on flea & heartworm prevention. There are even some discounts available on auto-shipped orders.

That’s right! You’re able to set up your pet’s prescriptions on an auto-shipping schedule. You place the order, select how often you would like for it to be shipped to your house, & that’s it! The product will ship out automatically for the amount of refills that it’s been approved for.

VetSource also offers a “Remind Me” program with your pet’s monthly preventatives. They will ship out a single dose of the preventative the same day of every month. This will come to you the same time every month & help as an added reminder to give the preventative. These have free shipping as well! You’re more than welcome to purchase full boxes if you would like, but this is a wonderful tool for those that need just a little extra help with remembering to give the product.

Most orders ship for free as well! Free shipping is offered on all diets, auto-ship orders, & on orders over $49.

Oh no – We’ve changed my dog’s food & I just placed an order!

That’s ok! Contact the VetSource customer service & they’ll be more than happy to help you out. They can help you change the product & also credit you back for anything that may have already been shipped out. Same goes for if your pet refuses to eat the food that was ordered. All Purina, Royal Canin, & Hill’s Science Diet foods have a 100% palatability  guarantee. If your pet, for whatever reason, declines to eat the food, you can get your money back. You don’t even have to go through the hassle of shipping the food back. You can either donate it to a shelter or dispose of it.

unleashed-paws-get-carded miniature-dachshund-in-a-mail-boxWhat if I don’t want to make an account?

No problem! We can process the order for you in clinic or over the phone. We can do a one-time order or set up auto-shipping for you. VetSource is designed to be an convenient as possible for our clients. However you want to do it, we can do it.

Does this mean I can’t purchase my pet’s ___________ from you anymore?

Not necessarily. However, this is the case with some products. Some products, such as Galliprant and Sileo Gel, are too expensive for us to carry in clinic. In some cases, VetSource is able to offer these products for less than we could.

We are working on downsizing the amount of food that we have on hand. So please be sure to call the clinic to check our stock before running out of food. The plan is to eventually only have the smaller bags of dry food & some cases of cans in clinic. Larger bags will eventually be discontinued in clinic & only available online for home delivery. This will allow for more room to have more options in clinic for your pet to try before ordering it online.

sBut not to worry! We make sure that any product that we decide to stop carrying in clinic is available through VetSource first! We also do our best to inform everyone about the decision ahead of time as well.

We’re very excited about this & we hope that you are, too! We want to offer the most for you & your pets. Check out our store & take a look around! You can also visit VetSource’s website for more information. If you have any questions or concerns, we’re happy to help!

By: Ashley Elliott

Setting the Record Straight

Greetings Clients,

We do this job because we love animals, and we work long hours every day to help pets and owners live happy lives together. If there’s ever an issue we’re happy to discuss things and work out a solution, but when false information results in threats against our staff from people who have never even stepped foot in our clinic, it’s time to set some things straight.

You may have seen the post shared on various review and social media sites blaming our clinic for issues encountered by an elderly dog, and if you have, we understand why you might be concerned. We remain respectful of our clients’ rights to privacy and while we cannot go into specifics about their medical records, the claims in that post are not accurate.

Any time an animal is brought to us for anesthesia, we warn the owners of the risks involved. The anesthesia process is discussed in detail and owners are also educated on any possible alternatives. The decision to sedate an animal is an informed one that has been mutually agreed upon by the animal’s owners and the veterinarian. In addition, clients are required to sign an anesthesia release form on the day of surgery.

We have extensive processes in place to ensure that anesthesia is as safe as possible, including running pre-anesthetic bloodwork, starting early antibiotics, and running IV fluids. We limit the number of procedures on our surgery schedule so that we can spend the proper amount of time with each patient. During every anesthesia procedure, our patients are individually monitored the entire time, including during recovery, by a nationally certified veterinary technician. Patients are required to swallow repeatedly before we remove their breathing tube following the procedure. If an animal has aspirated during surgery, it is usually very obvious and fluid will generally come up with the breathing tube. When this is the case, we contact the owner immediately, discuss any potential concerns and immediately take measures to prevent any further complications. Many patients experience in-clinic anxiety just like many humans do at the doctor’s office and this will often be displayed in the form of panting. This does not indicate that an animal has necessarily aspirated.

Patients that are recovering from anesthesia are monitored by our doctor and technician for several hours prior to being discharged to the owner. We ensure that patients are alert and can ambulate on their own without exception. As with humans, animals individually recover from anesthesia at different rates. There are many nights that we are here well after closing time so that we can ensure that our patients have recovered properly. Our surgery technician personally discharges the anesthesia patients to their owners. They are verbally given specific after care instructions and are provided with a form that not only lists these instructions but also provides contact information for the emergency clinics should any concerns arise overnight. On the rare occasion that an animal in our care appears to be having difficulties recovering from anesthesia, we have promptly sent them straight to the emergency clinic for overnight observation and care.

It is important to note that we receive direct communication from the emergency clinic any time one of our patients is seen there, in fact, we frequently consult with their doctors directly. They ensure that we are well aware of their diagnosis and treatment plan. If they were to diagnose a patient with aspiration pneumonia, they would document that information and would make sure that we were aware. We work very closely together to make sure that we are all on the same page and our patients receive the best possible care. Though the internet is often an excellent tool, it does not have a degree in veterinary medicine and cannot be trusted for medical information or for diagnosing a pet.

When an owner enters our clinic and begins to verbally attack our staff in an aggressive and threatening manner, it makes it very difficult for us to do our jobs properly. Though we understand that emotions run high when you are concerned about your babies, we cannot ensure that they get the care that they need if we are unable to communicate with you. Even then, we pride ourselves on being honest and ethical and we make sure that we conduct ourselves in a professional manner at all times. Anyone who has been a client at our clinic for any length of time can testify to this fact.

It is terrible to lose a pet. They are friends, companions, and our fur babies. We understand the grief that accompanies such a loss, and we regret that anyone must experience it. However, we cannot stand by and allow people who have never even heard of TLC Animal Hospital to attack and abuse our staff when we’ve done nothing wrong. We care deeply about the animals that come through our doors, as well as their owners. If we made a mistake we would correct it immediately. That said, in this case we firmly believe that we did everything in the safest, most medically correct way possible. We are 100% confident that the State Board and any other governing agency that reviews this case will agree that there was no malpractice or mistreatment on our end.

Thank you for your continued support of our clinic. We feel confident that anyone who knows us knows that these allegations are false, medically unfounded and grossly exaggerated. We believe in transparency and we are always open to hearing how we can improve further, and we’re here to talk person-to-person if there is ever an issue. We will continue to dedicate ourselves to our patients and all of the amazing clients that we have been fortunate enough to get to know over the years.

If you have any further questions, we would be happy to discuss them with you. You can reach someone at our clinic directly any time by emailing tech@tlcah.com or calling us at 281-282-9944.

Best wishes,
Your TLC Animal Hospital Team